Episode 03 - COVID-19 Vodcast Series: Operational Excellence

This week in the third of a series of COVID-19 vodcast specials, our host, Mr. Kim Winter discusses the topic of ‘Operational Excellence ’.

Due to the uncertainty, leaders across all industries are adjusting strategies and supply chains, rewriting the rules of operating, and sometimes making things up as they go. Operational Excellence can support leaders of business and their employees with these new challenges forced upon us. Even becoming an essential tool for competitive advantage.

Joined by Senior Project Director, Mr. Mark Lutton, a regional expert on Operational Excellence to give his insights on how businesses can be better, faster, and cheaper. They cover a range of topics from how Zoom could be managing its risk better to the steps that leaders of business should be thinking about when implementing Operational Excellence. They delve into how our takeaway restaurants have had to adapt to the voice of the customer and translate that into CTQ’s. They consider should we be practicing lean principles in difficult operating environments and what is the main factor for businesses to rise out of a crisis situation positively.